Jobscope
- Technical support services for Integrated Application Lifecycle Management (iALM) system
- Monitor and maintain iALM applications and its infrastructure in production and non-production environment
- Troubleshoot and resolve iALM incidents raised by users as per SLA
- Coordinate with the users, either face-to-face, emails or over the phone and establish good working relationship
- Set up new user’s accounts and profiles
- Liaises with the iALM product IT support when necessary
- Ensure integration and connectivity of iALM with other systems
- Provide training for users on updated iALM workflows, features and recommend best practices
- Support users to publish documents and create templates
- Support users to build and release software in the production environment
- Upgrade iALM applications to the recommended version
- Recommend optimal processes and workflows customized to achieve better system performance
- Review and update user guide on new application features and its usage
- Report weekly status on issues status and system resources utilization
Requirements
- Tertiary qualification in Information Technology or Engineering
- Technical skills in Javascript, VB script, HTML, CSS, .NET
- Understanding of Software Development Lifecycle (SDLC)/QA processes
- 2 years experience of maintaining IT system/iALM application such as Microfocus solutions will be added advantage
- Good analytical and problem solving skills
- Worked in user-centric environment with focus on quality delivery