• Full Time
  • Anywhere

Jobscope

  • Technical support services for Integrated Application Lifecycle Management (iALM) system
  • Monitor and maintain iALM applications and its infrastructure in production and non-production environment
  • Troubleshoot and resolve iALM incidents raised by users as per SLA
  • Coordinate with the users, either face-to-face, emails or over the phone and establish good working relationship
  • Set up new user’s accounts and profiles
  • Liaises with the iALM product IT support when necessary
  • Ensure integration and connectivity of iALM with other systems
  • Provide training for users on updated iALM workflows, features and recommend best practices
  • Support users to publish documents and create templates
  • Support users to build and release software in the production environment
  • Upgrade iALM applications to the recommended version
  • Recommend optimal processes and workflows customized to achieve better system performance
  • Review and update user guide on new application features and its usage
  • Report weekly status on issues status and system resources utilization

Requirements

  • Tertiary qualification in Information Technology or Engineering
  • Technical skills in Javascript, VB script, HTML, CSS, .NET
  • Understanding of Software Development Lifecycle (SDLC)/QA processes
  • 2 years experience of maintaining IT system/iALM application such as Microfocus solutions will be added advantage
  • Good analytical and problem solving skills
  • Worked in user-centric environment with focus on quality delivery

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