Job Description
- Ensure all the applications systems remain in good working order.
- Support new application systems when they become operational.
- Respond to production emergencies in a timely manner based on given Service Levels. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
- Perform routine checks and to escalate to the Project Manager any anomaly detected. Show the initiative to alert and conduct troubleshooting together with other system engineers, database administrator (DBA) and outsourced vendors.
- Committed to meet the Service Level Agreement (SLA) timelines.
- Follow through every issue / problem till closure; and complete the necessary documentation as required
- Assist users and answer queries regarding the supported operational systems.
- Interact with the helpdesk agents, end-users and external vendors during application support and problem resolution.
- Be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
- Besides application support, make some code changes/ enhancements that arise from service requests. The Candidate shall follow the given technical standards and update the necessary documentation.
- Report to the Project Manager the tracking and management of the project timelines and resources that he/she has been assigned to undertake.
- Understudy and undertake the development of new applications and maintenance of any existing systems as assigned by Project Manager.
- Work independently with minimum supervision. Also work effectively as a team member among the system support and application development teams.
Job Requirements
- Possess at least a Bachelor Degree in Information Technology (IT), Computer Engineering, Computer Science or equivalent.
- At least FIVE (5) years of working experience in the IT or Infocomm industry, with exposure to end-to-end software development lifecycle (SDLC), system analysis and design, application development, and operational support and maintenance.
- At least FIVE (5) years of experience and be proficient in designing, developing and maintaining web applications using Microsoft .NET and front-end technologies (i.e. ASP.NET, C#, HTML/DHTML, CSS, JavaScript, JQuery and AJAX).
- At least FIVE (5) years of experience and be proficient in Service Oriented Architecture (SOA), including web services development and integration using SOAP and/or REST based web services.
- At least FIVE (5) years of experience in Microsoft SQL Server and be proficient in developing solutions which involve relational database schema design and writing optimized SQL queries/stored procedures on Microsoft SQL Server.
- Possess industrial working experience implementing web application that is able to handle both Unicode (e.g. English) and non-Unicode (e.g. Myanmar script) based languages.
- Possess industrial working experience in harvesting and parsing web pages for targeted information.
- Possess industrial working experience in implementing web application using Responsive Web Design.
- Possess industrial working experience in development interacting with Alfresco Content Management System using Lucene queries.
- At least TWO (2) years of industrial working experience on application that running on Linux, Apache, MySQL,PHP (LAMP) or Java.
- Possess work experience in analytical tools, preferably Splunk.
- Possess work experience in code scanning tools, preferably Fortify.
- Possess work experience in streaming technology (e.g. media streaming)
- At least TWO (2) years of experience and be proficient in:
- Requirements and impact analysis, including evaluating and recommending feasible technical implementations etc;
- IT operational support, including incident management, defect tracking, source code version control, release management, deployment to Production etc; and
- Project management support, including maintaining issue log and change control records, documenting operational procedures/guides, coordinating with users etc.
- Good command of English and effective communications skills to be able to interact with project teams, end-users to gather user requirements, communicate the proposed solution, conduct user acceptance testing, end-user training, and trouble resolution with helpdesk agents and external vendors.
- Minimum of FIVE (5) years of work experience in Singapore, and thus to have minimally equipped well in understanding and meeting the user requirements.