Job Description
- Ensure all the applications systems remain in good working order.
- Support new application systems when they become operational.
- Respond to production emergencies in a timely manner based on given Service Levels. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
- Perform routine checks and to escalate to the Project Manager any anomaly detected. Show the initiative to alert and conduct troubleshooting together with other system engineers, database administrator (DBA) and outsourced vendors.
- Committed to meet the Service Level Agreement (SLA) timelines.
- Follow through every issue / problem till closure; and complete the necessary documentation as required
- Assist users and answer queries regarding the supported operational systems.
- Interact with the helpdesk agents, end-users and external vendors during application support and problem resolution.
- Be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
- Besides application support, make some code changes/ enhancements that arise from service requests. The Candidate shall follow the given technical standards and update the necessary documentation.
- Report to the Project Manager the tracking and management of the project timelines and resources that he/she has been assigned to undertake.
- Understudy and undertake the development of new applications and maintenance of any existing systems as assigned by Project Manager.
- Work independently with minimum supervision. Also work effectively as a team member among the system support and application development teams.
Job Requirements
- Good command of English and effective communications skills to be able to interface with project teams, end-users to gather user requirements, communicate the proposed solution, conduct user acceptance testing, end-user training, and trouble resolution with helpdesk agents and external vendors.
- Possess at least a bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science or equivalent.
- Minimum of FIVE (5) years working experience in working experience in the IT industry, with exposure to end-to-end software development lifecycle (SDLC), system analysis and design, application development, and operational support and maintenance.
- Minimum of ONE (1) year of work experience in Singapore, and thus to have minimally equipped well in understanding and meeting the user requirements.
- Certified in Amazon Web Services like AWS Certified Cloud Practitioner or better.
- Proficient in C# (NET) or other C-based programming language (e.g. PHP, PERL, C++)
- Proficient in front-end technologies like HTML5, jQuery, JavaScript and CSS.
- Proficient in SQL technology like MSSQL, MySQL, PostgreSQL, MariaDB, or equivalent and be proficient in writing optimized SQL queries or stored procedures.
- Possess working experience in Service Oriented Architecture (SOA) by having integrating application using SOAP or REST services before.