• Full Time
  • Anywhere

Job Description

  • Ensure all the applications systems remain in good working order.
  • Support new application systems when they become operational.
  • Respond to production emergencies in a timely manner based on given Service Levels. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
  • Perform routine checks and to escalate to the Project Manager any anomaly detected. Show the initiative to alert and conduct troubleshooting together with other system engineers, database administrator (DBA) and outsourced vendors.
  • Committed to meet the Service Level Agreement (SLA) timelines.
  • Follow through every issue / problem till closure; and complete the necessary documentation as required
  • Assist users and answer queries regarding the supported operational systems.
  • Interact with the helpdesk agents, end-users and external vendors during application support and problem resolution.
  • Be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
  • Besides application support, make some code changes/ enhancements that arise from service requests. The Candidate shall follow the given technical standards and update the necessary documentation.
  • Report to the Project Manager the tracking and management of the project timelines and resources that he/she has been assigned to undertake.
  • Understudy and undertake the development of new applications and maintenance of any existing systems as assigned by Project Manager.
  • Work independently with minimum supervision. Also work effectively as a team member among the system support and application development teams.


Job Requirements

    • Possess at least a bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science or equivalent.
    • At least FIVE (5) years of work experience in the IT or Infocomm industry, with exposure to end-to-end software development lifecycle (SDLC – system analysis and design; full stack development and testing; and operational support and maintenance).
    • At least FIVE (5) years of experience in analysis, design and integration for integrated systems, including developing file interfaces.
    • At least THREE (3) years of experience in designing, developing, customizing and maintaining SharePoint applications on SharePoint Server 2013 and above. This shall include administrating/maintaining SharePoint Farms and related services such as user profile synchronization and search services.
    • At least TWO (2) years of experience in customizing Microsoft Dynamics 365 CRM 2016. This shall also include administrating/maintaining Microsoft Dynamics 365 CRM Servers and related services; and integrating MS Dynamics 365 with application mailbox.
    • At least TWO (2) years of experience in K2 Blackpearl or above. This shall include administrating/maintaining/installing/upgrading K2 Blackpearl platform or above in a multi-domain environment.
    • At least THREE (3) years of experience in Microsoft SQL Server and developing solutions which involve relational database schema design and writing optimized SQL queries/stored procedures.
    • At least TWO (2) years of support and maintenance experience and be proficient in:
      • Requirements and impact analysis, including evaluating and recommending feasible technical implementations;
      • IT operational support, including incident management, defect tracking, source code version control, release management, deployment to Production; and
      • Project management support, including maintaining issue log and change control records, documenting operational procedures/guides, coordinating with users etc.
    • Good command of English and effective communications skills to be able to interface with project teams, end-users to gather user requirements, communicate the proposed solution, conduct user acceptance testing, end-user training, and trouble resolution with helpdesk agents and external vendors.
    • Minimum of TWO (2) years working experience in Singapore.

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