Job Description
- Ensure all the applications systems remain in good working order.
- Support new application systems when they become operational.
- Respond to production emergencies in a timely manner based on given Service Levels. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
- Perform routine checks and to escalate to the Project Manager any anomaly detected. Show the initiative to alert and conduct troubleshooting together with other system engineers, database administrator (DBA) and outsourced vendors.
- Committed to meet the Service Level Agreement (SLA) timelines.
- Follow through every issue / problem till closure; and complete the necessary documentation as required
- Assist users and answer queries regarding the supported operational systems.
- Interact with the helpdesk agents, end-users and external vendors during application support and problem resolution.
- Be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems.
- Besides application support, make some code changes/ enhancements that arise from service requests. Follow the given technical standards and update the necessary documentation.
- Report to the Project Manager the tracking and management of the project timelines and resources that he/she has been assigned to undertake.
- Understudy and undertake the development of new applications and maintenance of any existing systems as assigned by Project Manager.
- Work independently with minimum supervision. Also work effectively as a team member among the system support and application development teams.
Job Requirements
- Possess at least a bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science or equivalent.
- At least EIGHT (8) years of work experience in IT application systems, including project management support experience and exposure to end-to-end software development lifecycle (SDLC – system analysis and design; full stack development and testing; and operational support and maintenance).
- Possess technical lead work experience in application systems with large volumes of transactions per day, like 100,000 transactions per day.
- Possess work experience in configuration management, and thus be able to track specifications; control and streamline changes; maintain and improve system performance by using suitable tools and methodologies; and manage project documentations.
- Minimally have THREE (3) years of work experience in planning, executing and leading testing team for integrated systems.
- Possess work experience in inventory management and thus be able to liaise with system/network teams and/or vendors for infrastructure maintenance.
- Possess Microsoft Developer certification.
- Possess work experience in development and maintenance support on the below technical skill sets:
- ASP .NET, C# .NET, JavaScript, AJAX, HTML 5, CSS, JQuery, JSON, XML, BOOTSTRAP
- Web Services development and integration using SOAP and REST based web services
- Possess work experience in file interfaces and batch jobs, thus be able to assess the downstream impact and data flow with other systems.
- Good command of English and effective communications skills to be able to interact with project teams, end-users to gather user requirements, communicate the proposed solution, conduct user acceptance testing, end-user training, and trouble resolution with helpdesk agents and external vendors.
- Minimum of THREE (3) years of work experience in Singapore, and thus to have minimally equipped well in understanding and meeting the user requirements.